Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
I received the wrong product.
My product is missing parts.
When will my backorder arrive?
When will my order ship?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
Can I collect my order?
How long does shipping take?
How much does shipping cost?
What Countries do you ship to ?
What couriers do you use for shipping?
After returning an item when will my credit appear on my account?
How do I return my product?
What is your Returns Policy?
What products qualify for your free shipping offer?
Guarantees
Personal Guarantee From Directors
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
How can I pay for my order?
Is there a minimum order amount
When will I be charged for my order?
Do I have to pay VAT, Value Added Tax?
I have a question on my charges.
How do I print a copy of my receipt/invoice.
Buyer's Guide
How do I find my product?
How do I navigate the site?
Additional Support
How do I contact you?