Return to Help Index
Shipping and Returns
Can I collect my order?
  All orders are dispatched form our warehouse and sometimes directly from our suppliers' warehouses. We don't have a trade counter. In exceptional circumstances orders may be collected by prior arrangement if this is possible.
How long does shipping take?
 

Orders are normally shipped the next working day after they are received. Please allow 1 to 2 working days for delivery.

How much does shipping cost?
 
Industrial Packaging Section Orders - Republic of Ireland Only - 26 counties - for all orders of €99.00 and over, exclusive of VAT and shipping costs, shipping of Industrial Packaging within the 26 counties of the Republic of Ireland is free. For all orders under €99.00 there is a fixed shipping charge of €6.99 plus VAT.
Customers, please note the free shipping offer applies only to products in the Industrial Packaging Section.
Storage Equipment Orders - Island of Ireland Only 32 counties - Fixed Rate Courier from €6.99 to €80 plus VAT.
The various shipping options will be available to choose during checkout. Please ensure you choose the correct option.
What Countries do you ship to ?
  Shipping of products in the Industrial Packaging Section is only available within the 26 counties of the Republic of Ireland.
Shipping of Storage Equipment is only available within the 32 counties of the island of Ireland
What couriers do you use for shipping?
 
Only reputable and reliable couriers are used to ship your packaging orders.
 
Memory cards are shipped using the postal system.
After returning an item when will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
How do I return my product?
 
 Firstly please read our Returns Policy outlined below.
 
To make a return contact customerservice@NationalPackagingSupplies.com for further information
What is your Returns Policy?
 

Goods sold on this website are supplied in good faith. If however you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie they have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us. There is also a restocking charge of 10% of the value of the goods.

If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 7 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.

To make a return contact customerservice@NationalPackagingSupplies.com. for further information.

Your statutory rights remain unaffected.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.irishstatutebook.ie/2001/en/si/0207.html

What products qualify for your free shipping offer?
 

Only products from the Industrial Packaging section of our web site qualify for our free shipping offer, subject to a minimum order value €99.00, exclusive of VAT and shipping costs.