Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
I received the wrong product.
My product is missing parts.
When will my backorder arrive?
When will my order ship?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
Can I collect my order?
How long does shipping take?
How much does shipping cost?
What Countries do you ship to ?
What couriers do you use for shipping?
After returning an item when will my credit appear on my account?
How do I return my product?
What is your Returns Policy?
What products qualify for your free shipping offer?
Personal Guarantee From Directors
Low Price Guarantee
Privacy Policy
Pricing and Billing
How can I pay for my order?
Is there a minimum order amount
When will I be charged for my order?
Do I have to pay VAT, Value Added Tax?
I have a question on my charges.
How do I print a copy of my receipt/invoice.
Buyer's Guide
How do I find my product?
How do I navigate the site?
Additional Support
How do I contact you?